Mental Health

HealthPulse gives us absolute visibility of performance from individual clinics to a regional view we never previously had. As well as the outputs from each clinic, we can also compare each clinic's processes and inner workings with precision. This has been vital in helping us to redesign and standardise processes, improve operational efficiency and identify opportunities to share capacity between sites. HealthPulse has been instrumental in significantly improving our patients' wait times.”

“HealthPulse enhances our organisational visibility, providing a deeper understanding of our performance. It has supported us to standardise processes, deliver improvements, and collaborate across the Northern Region radiology clinics with greater precision and effectiveness than ever before.  The detail that process mining gives us has highlighted areas of repetition and inefficiency, allowing us to refine and improve.”

“One of the biggest challenges in management is that we are often presented with dashboards without understanding the processes that occur behind the scenes. I like to use the 2D vs 3D analogy to highlight the missing layers of information.
HealthPulse solves this pain point by providing complete transparency over our key value chain activities. We are now able to break down these activities into specific and measurable processes based on patient and referrer touchpoints within our business. This allows us to optimise their experiences and expectations, which in return achieves referrer satisfaction, resulting in enhanced operational and growth opportunities.”